Returns & Exchange

We use standard measurements to help you in selecting the perfect size. However, if you still wish to swap your purchases for a different size or style you may do within 21 days from the delivery date.

Kindly return them at:
Puretathya Private limited,
123/75 Saresh Bagh, Near Dadanagar Fire Station,
Kanpur, 208012
Uttar Pradesh, India.

To be eligible for a replacement, the product must be unused and in the same condition when you received it. The product being returned should also be in its original packaging, with all tags and the original invoice. Kindly also mail us your desired piece along with the scan of the original invoice and tracking details at

The value of the exchange piece must be equal to or higher than the value of the original piece. If you prefer to postpone your purchase of the exchanged products, we can provide you with a credit note.

Please feel free to get in touch for any clarification at

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, we will issue you a credit note in case you wish to delay your purchase. Please note that the credit note will be valid for 60 days from the date of issue.

Important considerations to bear in mind while returning a product:

  • All clothes must have the original tags and be unworn, unwashed, and undamaged.
  • There should be no stench of perfume, deodorant, or detergent.
  • All garments must be free of make-up and tan markings.

Sale or Customised

Items purchased on Sale or made on customization are not eligible for exchange. Only regular-priced items may be exchanged.

However, we do offer To start an alteration request, you can contact us at If your request is accepted, we’ll send you a shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting an alteration will not be accepted. 

Need help?

Feel free to contact us at for questions related to refund returns or exchanges.

Size Guidelines

  • Wash with cold water or temperature not above 30 degree Do not tumble dry.
  • Do not dry in direct sunlight.
  • Do not chlorine bleach.
  • Wash separately.
  • Use ph-neutral washing soap.
  • Do not hot iron if needed do cold iron.
  • Prefer Dry Clean.

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