Shipping & Delivery Policy

Shipping policy

We provide free shipping within India on pre-paid orders. We have tie-ups with the leading logistics providers to handle your order in the best possible way and to ensure safe and fast delivery to you.

Though we partner with some of India’s leading logistical providers for shipping, our coverage is confined by their reach. If your address is in an area not covered by them, we will contact you and try our best to find an alternate option to get your purchase to you. Please keep in mind given the pandemic situation and at the time of festivals or in adverse weather conditions your order might get delayed but we promise that we will do all our power to get your shipment delivered to you on time.

Cash on Delivery: Given the present pandemic situation, COD is unavailable.

Dispatch Policy

Being a sustainable brand, we do not keep ready stock, hence a step towards saving natural resources and responsible manufacturing.

We understand you are eagerly waiting for the ordered styles to be delivered to you at the earliest. Our standard dispatch timelines range from 7-10 working days from the date of successful placement of your order. Our standard dispatch timeline takes into consideration orders that have to be customized too. We aim to dispatch your orders as soon as possible.

Customs and Import duties on International orders (Outside India)

Your order may be subject to import duties that are levied once the package reaches the destination country. Customs policies vary widely from country to country, and we recommend contacting the local customs office or their website for further information. Additionally, when ordering from www.araksa.store website you must comply with all laws and regulations of the country in which you are ordering the goods.

Note: Import duties, if any, shall be incurred by the customer, and Araksa will not be liable for them.

Tracking orders

When your item has dispatched, you will receive an email from us which will include a tracking information and link to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within the specified days after getting your shipping confirmation email, please contact us at info@puretathya.com with your name and order id, and we will look into it for you.